For life cover, on average it may take 10 working days because there are requirements that have to be met before a claim will be paid. For example, the verification of medical details. We aim to pay out as fast as possible, but we need to be notified as soon as possible and the claimant needs to ensure that all the requested information is completed and supplied correctly.
When it comes to funeral cover, we want to pay out within 48 hours in order to cover the costs of the funeral. You can also opt for the Immediate Expenses Benefit that will pay out within 48 hours so that your family can cover urgent costs and daily essentials, in addition to the funeral costs.
Please consult with a financial planner before you take any action regarding your policies.