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Sanlam rakes in awards in 2015

Sanlam clinched two FIA (Financial Intermediaries Association of South Africa) awards this year.

One as ‘Product Supplier of the Year in the category Investment Products: Recurring premium’ and in the category ‘Employee Benefits Product Supplier of the Year’.

We also achieved finalist status in the category Product Supplier of the Year for Investment Products: Single premium.

The FIA awards honour the Insurance product providers who were rated top in the Annual Intermediary Satisfaction Benchmark/ Research survey conducted by an independent research company. The FIA has almost 7000 intermediary members and more than 2 700 of them were asked to rate their preferred product suppliers with regards to the perceptions, views, expectations, awareness levels and opinion on:

  • Product Quality
  • Service Quality
  • Relationship Quality
  • Overall Satisfaction

Included in the single premium investment range are single premium- endowment policies, guaranteed investments, discretionary and non-discretionary linked investments (including offshore investments) and collective investments. Products included in the recurring premium category were retirement annuities, endowment policies and recurring premium linked investments.

Sanlam, along with Momentum, also scored highest in the life insurance industry compared to the industry averages in the latest South African Customer Satisfaction Index (SAcsi) survey. SAcsi is a national economic indicator of customer satisfaction with the quality of products and services available to household consumers in the country. The survey was based on a sample of 2 070 randomly selected clients of SA’s top life insurers by market share: Sanlam Life, Old Mutual, Momentum, Liberty Life, Discovery Life and Metropolitan Life and a category called ‘other’ that included smaller insurers

Sanlam scored 78.4 out of 100 and Momemtum 78.2. Life insurers were given an overall score of 75.7.

For more information on the FIA awards, go to www.fia.org.za and for information on the SAcsi survey, visit www.sacsi.biz.

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