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Do you have a claim?

We are here to help make the administration and paperwork
of your claim easier.

Start your claim

Contact Us

We are here to assist you with any financial advice, claims or policy-related queries or concerns that you may have.

Make use of our WhatsApp self-service

0860 726 526

You may request any of the following:

  1. Tax certificates
  2. Benefits and value statements
  3. Payment information statements
  4. Request/s tracking
  5. Contact details changes
  6. Forms
  7. Claim information
  8. Recent SARS changes for annuity income
  9. Two-Pot Retirement System

We are here to assist with any queries, financial advice
or concerns you may have.

0860 726 526

+27 21 916 5000 (International)
08:00 to 16:00, Monday to Thursday
09:00 to 16:00 on Friday

Complete the form below and we will contact you.

Everything You Need to Know About Our WhatsApp Self-service

Use WhatsApp to access your information, manage your portfolio and make changes to your profile wherever you are.

How it works

  • Open WhatsApp to chat with us on your computer, or scan the QR code to add Sanlam as a contact
  • Say “Hi” to us in the WhatsApp chat to start the conversation
  • Follow the prompts to complete your request
  • Open WhatsApp to chat with us, or add Sanlam as a contact using 0860 726 526
  • Say “Hi” to us in the WhatsApp chat to start the conversation
  • Follow the prompts to complete your request

The financial world attracts plenty of bad people looking to take advantage of good people like you. Sanlam urges you to constantly be on the lookout for suspicious emails and messages, and tread lightly around potential scam artists who claim to be affiliated with us. Before you open or respond to an email or WhatsApp or SMS, ensure that you can trust the sender; and that correspondence is truly from Sanlam. Should you receive a loan offer, investment opportunity or any piece of Sanlam communication that makes you feel uneasy, please contact our customer care team before you respond. If you suspect that you have received a fraudulent offer, report it.

Head Office

Tel: (021) 947-9111
+27 21 947-9111 (International)

Street address

Sanlam Head Office
2 Strand Road
Bellville, South Africa

Postal

PO Box 1
Sanlamhof, 7532

GPS coordinates 33"45'09.77S 18"38'28.32E
   

Sanlam Alice Lane

Tel: (011) 778-6000
+27 11 778-6000 (International)

Should you require customer service, please contact our client care team.

Street address

Sanlam
Building 2
11 Alice Lane
Sandton, South Africa

Postal

Private Bag X137,
Halfway House, 1652

GPS coordinates 26"06'27.7S 28"03'01.5E
   

Retail Branches

Sanlam has retail branches across the country where we offer:

  • Assistance with policy queries
  • Assistance with claims
  • Financial advice

Find an urban retail branch

Find a regional retail branch

 Other Options

 

 

Regional Retail Brancheshttp://www.sanlam.co.za/contact/Pages/client-help-centres.aspxRegional Retail BranchesVisit our website to find contact information and directions to Sanlam’s regional client care offices. These offices are closed on Tuesdays from 08:00 – 09:00.https://www.sanlam.co.za/CoZaBannerImages/CientServiceHelpCentres.jpg?RenditionID=5, https://www.sanlam.co.za/CoZaBannerImages/CientServiceHelpCentres.jpg?RenditionID=5
Urban Retail Brancheshttp://www.sanlam.co.za/contact/Pages/client-service-centres.aspxUrban Retail BranchesVisit our website to find contact information and directions to Sanlam’s urban client care offices. These offices are closed on Fridays from 08:00 – 09:00.https://www.sanlam.co.za/CoZaBannerImages/CientServiceHelpCentres.jpg?RenditionID=5, https://www.sanlam.co.za/CoZaBannerImages/CientServiceHelpCentres.jpg?RenditionID=5
Compliments and Complaintshttp://www.sanlam.co.za/contact/complimentsandcomplaintsCompliments and ComplaintsIf you’ve got some feedback for us, we’d be delighted to hear from you. Fill out an online compliment or complaint form and a Sanlam adviser will be in touch.https://www.sanlam.co.za/CoZaBannerImages/Contacts.jpg?RenditionID=5, https://www.sanlam.co.za/CoZaBannerImages/Contacts.jpg?RenditionID=5
Get Advicehttp://www.sanlam.co.za/contact/getadviceGet AdviceGet advice from a certified financial adviser at Sanlam. We’ll provide advice on the right cover, portfolio management and getting the best tax benefits.https://www.sanlam.co.za/CoZaBannerImages/get_advice.jpg?RenditionID=5, https://www.sanlam.co.za/CoZaBannerImages/get_advice.jpg?RenditionID=5
Sanlam Business Directoryhttp://www.sanlam.co.za/contact/Pages/sanlam-business-directory.aspxSanlam Business DirectoryFind the right contact details for the various divisions and departments that form part of Sanlam South Africa in our business directory.https://www.sanlam.co.za/CoZaBannerImages/Contacts.jpg?RenditionID=5, https://www.sanlam.co.za/CoZaBannerImages/Contacts.jpg?RenditionID=5
COVID 19http://www.sanlam.co.za/contact/Pages/covid-19.aspxCOVID 19Sanlam supports COVID-19 vaccination. Whether or not you choose vaccination, your cover will remain unchanged and we’ll continue to offer you the same benefits.http://www.sanlam.co.za/contact/PublishingImages/covid-19-page-banner-v3.jpg?RenditionID=5, /contact/PublishingImages/covid-19-page-banner-v3.jpg?RenditionID=5
Report Fraudhttp://www.sanlam.co.za/contact/Pages/report-fraud.aspxReport FraudSanlam is committed to integrity, ethical values and governance, so we encourage our staff, clients and stakeholders to report unethical or corrupt behaviour.Sanlam is committed to the highest standards of business integrity, ethical values and governance.

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