Our latest claims statistics | Sanlam
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Claims statistics

For more than 100 years, we’ve gone over and above the norm to take excellent care of our clients. Our commitment to doing more than what’s expected of us is just one of the things that makes us experts in our field.

We understand that behind every policy and claim there is an individual, a family and a future to protect.

Good news stories*

I just want to thank you for everything you did with regards to my policy, I truly appreciate it. You really care for people and I will recommend you to anyone. Once again, thanks so much, the money has been paid in today and a weight has been lifted from my shoulders, you really are people of your word.

— Dean Smith

I’m impressed with Sanlam. I thought I would have to jump through many hoops, but I didn’t. I know someone who went through the same process with another company and they had to jump through a lot more hoops than I did to get there. It was all done within a calendar month. Within that same month, things were processed. I never waited, I was never without income.

— Azille Vos

Hello there, thank you so much for paying out my Dread Disease benefit. I am very thankful for the payment given the circumstances.

— Anne Farah

The best thing about Sanlam was not having any dispute, or anything like that – after everything was done, and complete, they did the payout.

— Lungelo Ntema

*While the testimonials remain true and factual, the names of the individuals have been changed to protect their identities.

In 2019 we paid claims to the value of:
R4 378 288 554

For life cover

R3 574m

For income cover

R397m

For trauma and injury

R406.5m

At Sanlam, we find reasons to pay, not the other way around. We honour our commitment to you – our client. We are committed to paying on our promise, which means that we pay all valid claims.

For a comprehensive overview of claims paid in 2019, feel free to download our Sanlam Claim Stats brochure.

Major causes

Statistically, the causes for claims are as follows: