Our Latest Claims Statistics | Sanlam
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Paying on our promise

In 2020 we paid claims to the value of

Average of all cancer-related severe illness claims over the last six years


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Total value of Covid-19 claims paid until July 2021

+R1.6 billion

Disability claims paid in 2020 that were related to mental health


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Age group accounting for a large portion of income protection claims

45 and younger

Sickness- and temporary income claims paid in 2020 that were related to Covid-19


When you see the numbers, you’ll see you’re not alone. Reach out for support that’ll give you confidence to face the future.

For more information, please view our brochure.

When the unexpected happens, you can expect more from us

Even though 2020 was a year like no other, we continued to pay on our promise.

At Sanlam, we go over and above the norm to do more than what’s expected for you because we know behind every policy and claim there’s an individual, a family and a future to protect. Paying claims is our business and now more than ever, we’re committed to taking excellent care of our clients.

Good news stories*

I would like to commend the excellent service provided by the dread disease department – indeed an example of Sanlam’s integrity.

— Jane Pieterse

Thank you so much to Sanlam and everyone who delivered excellent service. It is actions like these that make it worthwhile to be an adviser. It is our duty to ensure that clients are treated fairly, and Sanlam makes it very easy.

— Ben Chapman

I can’t explain how this will change the surviving spouse and children’s lives from a financial perspective. This has certainly endorsed Sanlam’s brand and culture within my business and the entire community in which the family farms.

— Christopher Pan

I just want to thank you for everything you did with regards to my policy, I truly appreciate it. You really care for people and I will recommend you to anyone. Once again, thanks so much, the money has been paid in today and a weight has been lifted from my shoulders, you really are people of your word.

— Dean Smith

I’m impressed with Sanlam. I thought I would have to jump through many hoops, but I didn’t. I know someone who went through the same process with another company and they had to jump through a lot more hoops than I did to get there. It was all done within a calendar month. Within that same month, things were processed. I never waited, I was never without income.

— Azille Vos

Hello there, thank you so much for paying out my Dread Disease benefit. I am very thankful for the payment given the circumstances.

— Anne Farah

The best thing about Sanlam was not having any dispute, or anything like that – after everything was done, and complete, they did the payout.

— Lungelo Ntema

*While the testimonials remain true and factual, the names of the individuals have been changed to protect their identities.

Major causes

Statistically, the causes for claims are as follows:

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from CANSA

For access to cancer education, queries and support WhatsApp the CANSA careline on 072 197 9305 (English and Afrikaans) or 071 867 3530 (isiXhosa, isiZulu, Sesotho and siSwati).

Alternatively, contact CANSA’s helpdesk on 0800 22 6622 (toll free).

Mental health support shouldn’t be a nice-to-have for you, your loved ones, or family members.

Visit the South African Depression and Anxiety Group’s website to ease the load and access info and other useful resources.

Learn more