If we have delighted you, we would like to know in order to motivate and reward our people.
If you are dissatisfied with our service, or any of our products have disappointed you, we would like to hear about it.
We want to give you outstanding customer service, but sometimes things go wrong. Tell us why you think our service or products do not match your expectations, or that we have made a mistake. When we receive your complaint, a competent team, specifically trained to handle and resolve complaints, will investigate it and try to resolve it as soon as possible in a fairly manner.
We’ve made it easy for you to compliment us or to complain online.
online compliment or complaint form
We will make sure the manager of the person that delighted you gets this feedback in order to reward the person.
We will also communicate this on our intranet to inspire our colleagues who work with clients.
Download the Complaints Guide and Form.
If the complaint has not been resolved to your satisfaction, you may refer it to the Sanlam Arbitrator.
The Sanlam Arbitrator is an impartial person that settles disputes between dissatisfied clients and Sanlam.
Contact details of the Sanlam Arbitrator
Fax: +27 21 957-1786
e-mail address: firstname.lastname@example.org
If you are still dissatisfied
If the Sanlam Arbitrator's answer also does not satisfy you, you may send your complaint to the office of the Ombudsman for Long-term Insurance.
Ombudsman's Central Helpline:
Telephone: 0860 662837