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COVID-19

At Sanlam Corporate, we empathise with the breadwinners, families and businesses that have to make hard choices and significant sacrifices during this period.

We are resolute in enabling financial resilience for our clients through these difficult times. Built on over 100 years of institutional memory, our business is robust, prepared and fully capable of delivering on our commitments. Our commitment to you is that we will do everything within our control to ensure that your retirement fund administration and investments are being managed with care, that your insurance claims are paid, that pensioners receive their pension payments and that our staff are available to handle all queries.

We have progressively implemented various business continuity measures over the past few weeks to safeguard the continuation of our core operations despite the constraints of a prolonged nationwide lockdown. Measures in place include empowering our employees to work remotely and ensuring that essential services including disability income payments, annuity and pensioner payments, death and funeral claims, retirement fund exits, investment pricing administration, and contributions and premiums receipting are prioritised.

Contact Information for Employers

We anticipate that there may be temporary disruptions given the dynamic and unpredictable nature of such a change. We ask for your patience and understanding during this time and assure you that the Sanlam Corporate executive leadership team remains fully engaged, responsible and accountable for ensuring business continuity, service delivery and accessibility.

The lockdown and associated economic impact will place many businesses and their employees under significant financial pressure. Please engage your dedicated Client Relations Manager or Client Solutions Specialist or EB BlueStar Consultant should you wish to explore options to mitigate the financial impact for employers participating in the Sanlam Umbrella Fund by limiting retirement fund contributions whilst maintaining risk premiums as an emergency measure. The respective Client Relations, Client Solutions and EB BlueStar teams are available throughout the lockdown and will be able to engage with you electronically and/or telephonically.

Please contact our individual businesses for more detailed communication or contact the executives responsible for the respective units via their email addresses listed below:

We are resolute in enabling financial resilience for our clients throughout this time of crisis and beyond. See our brochure for more information.

Business Executive: michele.jennings@sanlam.co.za

The Sanlam Umbrella Fund offers a number of solutions for employers who are in distress as a result of the COVID-19 national state of disaster. Distressed employers are urged to take action without delay. Once in arrears with retirement fund contributions, the situation becomes more complex and will reduce the options and outcomes for all stakeholders.

Find out more or contact your Client Relationship Manager (Futura in the case of the Sanlam Unity Umbrella Fund) in order to assist you with this process.

The Sanlam Umbrella Fund Board of Trustees are keeping clients updated on the steps being taken by the trustees to protect the Sanlam Umbrella Fund, and members’ interests therein, in light of the Coronavirus pandemic.

  • Video communication number 2, issued on 7 April 2020
    This second video communication gives viewers an overview of the responses in Sanlam, the Industry and the Sanlam Umbrella Fund in light of the Coronavirus pandemic. The video is divided into the following four chapters and viewers may choose to watch and share the entire video, or watch any of the chapters individually:
  • Chapter 1: Introduction
  • Chapter 2: Sanlam Group developments
  • Chapter 3: Retirement Funds Industry developments
  • Chapter 4: Overview of how the Sanlam Umbrella Fund governance structure is working at this difficult time
  • Video communication number 3, issued on 9 April 2020
    The purpose of this third video series is to update participating employers, Contracted Benefit Consultants and members on the detail workings in each of the fund’s nine committees that are well placed to protect the Sanlam Umbrella Fund, and members’ interests therein, in light of the Coronavirus pandemic.

    The video communication is divided into 11 chapters, and viewers can choose whether to watch and share the entire video, or any of the 11 chapters individually:
  • Chapter 1: Introduction
  • Chapter 2: Administration Committee
  • Chapter 3: Investments Committee
  • Chapter 4: Insured Benefits Management Committee
  • Chapter 5: Death Benefits Allocation Committee
  • Chapter 6: Individual Member Products & Servicing Committee
  • Chapter 7: Communication Committee
  • Chapter 8: Governance & Risks Committee
  • Chapter 9: Audit Committee
  • Chapter 10: Complaints Committee
  • Chapter 11: Conclusion

Sanlam Corporate is resolute in enabling financial resilience for our clients through these difficult times and wishes to highlight the administration mechanisms available to financially distressed clients to mitigate the strain of their retirement funding commitments on their ongoing business viability.

Business Executive: johan.prinsloo@sanlam.co.za

Find more information on our response to assist you during this time.

Business Executive: martin.neethling@sanlam.co.za

If you require any information on how we can assist you during this time, please reach out to us.

Business Executive: rhoderic.nel@sanlam.co.za

For queries relating to Sanlam Corporate’s capabilities during the lockdown or if you wish to escalate a complaint during this period, please contact viresh.maharaj@sanlam.co.za or mkuseli.mbomvu@sanlam.co.za.

Information for Members

  • Information to members on how the pandemic may have affected their retirement savings and what they should/ should not do about it.
    Download ENGDownload AFR
  • What is meant by “paper profits” or “paper losses”?
    Download

Sanlam Umbrella Fund Members

Watch a short video explaining how the Sanlam Umbrella Fund trustees are going about protecting your retirement fund in these difficult times.

You may also be interested in the follow-up video communication issued by the trustees.

Download the Sanlam MyRetirement App

We encourage members of retirement funds administered by Sanlam to use the electronic portals available. Visit the Sanlam Client Portal to transact online or get the Sanlam MyRetirement App on the Apple App Store or Google Play Store to access information regarding your retirement fund.

      

Talk to Our Retirement Benefits Counsellors

Our Retirement Benefits Counsellors are ready to support you. As a qualifying retirement fund member, our counsellors are ready to support you in your time of need.

You can contact us via:

Sanlam Group Risk Members

We’ve compiled a list of Frequently Asked Questions to answer most of the questions you might have if you are covered by your company’s group risk insurance.

Webinar Resources

Our commitment towards our clients continues during these trying times. We are keeping our stakeholders updated and informed through a series of webinars that cover all relevant topics. You may contact your Client Solutions Specialist or Client Relationship Manager to be included on the webinar invitation list. Information from all previous webinars is available here:

Transition Strategies from Pre to Post Retirement: Danie van Zyl - 20 August 2020
Sanlam Umbrella Fund Investment Feedback Session - 28 May 2020
Sanlam Umbrella Fund Investment Feedback Session - 28 May 2020 Download
Sanlam Corporate Counselling Service - 7 May 2020 Download
Sanlam My Retirement App Brochure - 7 May 2020 Download
Digital Capabilities Available to Members: Anna Siwiak - 7 May 2020
How to register on Sanlam’s Member Online Facilities - 7 May 2020 Download
Q&A - Investing through the pandemic - 17 April 2020 Download
Investing through the pandemic - 17 April 2020 Download
Q&A - How to manage group risk through the Covid-19 pandemic - 14 April 2020 Download
How to manage group risk through the Covid-19 pandemic - 14 April 2020 Download
Presentation from live webinar with Sanlam Corporate Executives - 7 April 2020 Download

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