We are resolute in enabling financial resilience for our clients through these difficult times. Built on over 100 years of institutional memory, our business is robust, prepared and fully capable of delivering on our commitments. Our commitment to you is that we will do everything within our control to ensure that your retirement fund administration and investments are being managed with care, that your insurance claims are paid, that pensioners receive their pension payments and that our staff are available to handle all queries.
We have progressively implemented various business continuity measures over the past few weeks to safeguard the continuation of our core operations despite the constraints of a prolonged nationwide lockdown. Measures in place include empowering our employees to work remotely and ensuring that essential services including disability income payments, annuity and pensioner payments, death and funeral claims, retirement fund exits, investment pricing administration, and contributions and premiums receipting are prioritised.
We anticipate that there may be temporary disruptions given the dynamic and unpredictable nature of such a change. We ask for your patience and understanding during this time and assure you that the Sanlam Corporate executive leadership team remains fully engaged, responsible and accountable for ensuring business continuity, service delivery and accessibility.
The lockdown and associated economic impact will place many businesses and their employees under significant financial pressure. Please engage your dedicated Client Relations Manager or Client Solutions Specialist or EB BlueStar Consultant should you wish to explore options to mitigate the financial impact for employers participating in the Sanlam Umbrella Fund by limiting retirement fund contributions whilst maintaining risk premiums as an emergency measure. The respective Client Relations, Client Solutions and EB BlueStar teams are available throughout the lockdown and will be able to engage with you electronically and/or telephonically.
Please contact our individual businesses for more detailed communication or contact the executives responsible for the respective units via their email addresses listed below:
We are resolute in enabling financial resilience for our clients throughout this time of crisis and beyond. See our brochure for more information.
Business Executive: email@example.com
The Sanlam Umbrella Fund offers a number of solutions for employers who are in distress as a result of the COVID-19 national state of disaster. Distressed employers are urged to take action without delay. Once in arrears with retirement fund contributions, the situation becomes more complex and will reduce the options and outcomes for all stakeholders.
Find out more or contact your Client Relationship Manager (Futura in the case of the Sanlam Unity Umbrella Fund) in order to assist you with this process.
The Sanlam Umbrella Fund Board of Trustees are keeping clients updated on the steps being taken by the trustees to protect the Sanlam Umbrella Fund, and members’ interests therein, in light of the Coronavirus pandemic.
Sanlam Corporate is resolute in enabling financial resilience for our clients through these difficult times and wishes to highlight the administration mechanisms available to financially distressed clients to mitigate the strain of their retirement funding commitments on their ongoing business viability.
Business Executive: firstname.lastname@example.org
Find more information on our response to assist you during this time.
Business Executive: email@example.com
If you require any information on how we can assist you during this time, please reach out to us.
Business Executive: firstname.lastname@example.org
For queries relating to Sanlam Corporate’s capabilities during the lockdown or if you wish to escalate a complaint during this period, please contact email@example.com or firstname.lastname@example.org.
Watch a short video explaining how the Sanlam Umbrella Fund trustees are going about protecting your retirement fund in these difficult times.
You may also be interested in the follow-up video communication issued by the trustees.
We encourage members of retirement funds administered by Sanlam to use the electronic portals available. Visit the Sanlam Client Portal to transact online or get the Sanlam MyRetirement App on the Apple App Store or Google Play Store to access information regarding your retirement fund.
Our Retirement Benefits Counsellors are ready to support you. As a qualifying retirement fund member, our counsellors are ready to support you in your time of need.
You can contact us via:
We’ve compiled a list of Frequently Asked Questions to answer most of the questions you might have if you are covered by your company’s group risk insurance.
Our commitment towards our clients continues during these trying times. We are keeping our stakeholders updated and informed through a series of webinars that cover all relevant topics. You may contact your Client Solutions Specialist or Client Relationship Manager to be included on the webinar invitation list. Information from all previous webinars is available here: