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Scams

The COVID-19 pandemic spurred a major increase of opportunistic criminal activity on the internet.

Cyber criminals are sending all sorts of scams related to the pandemic: Malicious websites and phishing attacks are benefitting from the Covid-19 panic, and are targeting people working from home, many of whom face dire financial situations. Scammers are setting up fake charities, advertising fake Covid-19 related products, spreading fake news and luring us with low interest loans or high return investments.

The objectives of these attempts are to steal your money and/or access your personal information.

Spotting a scam

Be wary when you see:

  • Any message (email, SMS or WhatsApp) trying to persuade you to transfer money to a beneficiary account number that is new or unfamiliar to you.
  • An upfront request for advanced payment
  • Communication containing linguistic and grammatical errors (but not always)
  • Guaranteed high or quick returns – any ‘get rich quick’ promises
  • An email address which you’re unsure about or doesn’t look exactly right
  • Any message which tries to pressure you to make a decision and act

Don't be fooled into thinking that:

  • Scammers will not use WhatsApp, because you can see their cell phone number
  • The scammers have a true concern for you as a person
  • Scammers will not try to use reputable brands like that of Sanlam

Responding to scams

If it sounds too good to be true, it is too good to be true. Be very cautious of highly lucrative investment offers.

  • If anyone contacts you or if you receive an unexpected and unfamiliar message on email, SMS, WhatsApp, Facebook or LinkedIn, don’t respond. DON'T click on a link, open an attachment or provide any personal information.
  • Whenever you receive a link, don’t simply click on it. Rather visit the "real" website by doing a Google search or type the website name to check its authenticity.
  • Don’t trust anything you didn't expect, even if it looks like it comes from someone you know or trust. Verify the offer by using an alternative channel and alternative information.
  • If you need help or want to report a scam call Sanlam’s Client Care Centre on 0860 726 526.

Report a scam or fraud

If you suspect fraudulent activity involving any of Sanlam's companies or clients, you can confidentially report this.

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