Sanlam Secure Services allows you to access your combined portfolio of Sanlam products via an easy-to-use online platform. You can log in to Sanlam Secure Services with your username and password or with your ID number and an OTP (one-time password) we send to your cell phone. This provides access to information about you and your Sanlam account, and enables you to conduct certain transactions.
It is therefore important to keep your password and cell phone safe at all times.
Depending on your selection, we will send notifications to your cell phone or email address about important activity on your Sanlam online account like logging on, recovering your user ID or resetting your password.
It is therefore also important to keep access to your email account safe.
Your email account is the gateway to most of your other online accounts and is therefore in high demand by cybercriminals.
Here are some valuable tips to help you protect your email account and passwords:
Like many other people, you might be using the same password across multiple sites. This is an unsafe practice because if a cybercriminal gets hold of your password*, it is merely a matter of using it on any potential site you might be using to gain access.
*Note: Did you know that it is very likely that your usernames and passwords could be traded on the dark web? It could be one of the billions of login credentials on sale as a result of all the data breaches over the last few years. Cybercriminals use these stolen credentials to gain fraudulent access to people’s accounts.
Here is a tip on how to create a long password that is memorable:
Use a passphrase or pass-song
A password manager will generate long and unique passwords for all your online accounts while you only need to remember one strong password.
How to keep your Sanlam online account safe
How to spot an unsafe link
Report a scam or fraud
We encourage our staff, clients and stakeholders to report unethical or corrupt behaviour. If you suspect fraudulent activity involving any of Sanlam’s companies or clients, you can confidentially report this.