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Customer Service Customer Centre

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T: +254 (020) 5138200

M: +254 719 035035

Customer Centre

At Sanlam in Kenya we offer you all the information and support you need in terms of life and general insurance as well as asset management.

Contact our friendly and efficient customer service staff who will assist you with your life or general insurance claims and enquiries, and get assistance in terms of any asset managment needs and queries you may have.

Customer Service Charter
Complaints Policy

Life Insurance Customer Service

We aim to offer our clients a service that exceeds their expectations. Our customers can be served at our Customer Service department at Sanlam’s Head Office in Kenya.


Application Forms

FlexiEducator Plus Download PDF
FlexiAcademic Plus Download PDF
FlexiFamily Download PDF
FlexiSaver-Plus Download PDF
FlexiCash Download PDF

Claims Forms

General Claim Form Download PDF
Personal Accident Claim Form Download PDF
Motor Theft Claim Form Download PDF
Motor Vehicle Accident Report Claim Form Download PDF
Windscreen Insurance Claim Form Download PDF
Payment Request Form Download PDF
Policy Amendment Form Download PDF
Service Form Download PDF
Statutory Declaration Download PDF
Cancellation | Encashment | Conservation Form Download PDF
Sanlam Life Insurance is a licensed financial service provider.
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