Flexi Hela is a flexible savings solution that allows you to save while benefitting from life cover for you and your family. It has an open-ended term so you can enjoy the benefits of the policy and continue to save, as long as your policy remains active. You will have immediate access to your savings value with no withdrawal or surrender penalties. You can also make various changes to your policy, such as increasing and reducing your savings contribution and amending lives and benefits covered on the policy, anytime you want.
You can choose to invest any amount, which will grow at the declared interest rate. You can make changes to your savings contribution anytime you want. Your savings contributions will grow at the declared interest rate over time. You are allowed to withdraw any amount up to the full value of your savings at any time, and there are no penalties for such withdrawals.
The interest that you earn on your savings balance will be the prevailing interest rate determined by us, from time to time during the life of this policy, and is subject to change. Changes in the interest rate will only affect the future growth of your savings.
The lives that you can cover on the policy are shown below.
Exclusions for benefits
Death claims that arise due to criminal acts, suicide within two years of the policy start date or cover start date for any life assured, and war other than passive war (whether war is declared or not) in respect of all National Defence Forces, will not be paid.
The waiting period is the period after the start date of the policy, alterations to the policy or reinstatement of the policy where claims due to natural death will not be paid. A six-month waiting period will apply.
No loans will be allowed under this policy.
The policy has an open-ended term. You can keep the policy for as long as you want, as long as it remains active. You can keep paying premiums and the assured lives will remain covered on the policy until:
If any of the events mentioned above happen, the policy will not be active anymore. Your premiums or contributions at such an instance will cease, and we shall not pay any further claims.
As long as the policy is active, all lives can remain covered, subject to their premiums being paid. Cover for children ceases on their 20th birthday. Thereafter, you will be able to add them as extended family.
As long as the policy is active, you can continue contributing to your savings. If you don’t pay a risk premium when due, we will deduct the risk premium from your savings value.
If you want to make changes to your policy, you can do this using the online portal. Alternatively, you can contact us as indicated in the “How do you contact Sanlam Life?” section below. You can change any of the following:
You can cancel your policy at any time should you wish to. Simply let us know of your decision. Your cover will cease, and we will pay you your savings value. If you do not pay your risk premium on time, the risk premium will be deducted from your savings value. If you do not pay your risk premium on time and do not have enough in your savings value to fund your risk premium, your policy will remain in force for one calendar month which is called the grace period.
During the grace period, death benefits remain in force. If the insured dies during the grace period, we will deduct the amount of any unpaid premiums from the death benefit payable. Should your risk premium remain unpaid, your policy will lapse after the grace period.
You can reinstate your policy at any time for up to twelve months from the date of lapse by contacting us and paying the premiums from the date of reinstatement, subject to our acceptance. The waiting period will apply from the date of reinstatement.
You can let us know at any time if you want to claim by uploading the documents shown below to the online portal, by emailing them to email@example.com, or by handing them in at our various branches.
For all death claims we need:
You, as the policyholder, have a period of 30 days following delivery of the policy document to review and evaluate the policy to ensure that this is the right policy for you. During the cooling off period, you can cancel the policy and receive a refund of all premiums paid.
We will only accept communication from you if you:
You can access your savings at any time. Simply visit our online customer portal and request your savings withdrawal. The amount will be processed, and you will be able to access your savings within 24 hours. The funds will be sent to your registered mobile number.
Flexi Hela provides you with the dynamism to self-adjust your contributions to reach your goals much faster.
You can grow your savings by converting your Safaricom Bonga Points with ease. Steps shared below: