You can redeem your funds at least once a month for free, or if the withdrawals are frequent (more than once), you will be charged a frequency withdrawal fee of Ugx 20,000/-. The minimum that can be redeemed from your account is Ugx 50,000 to any maximum.

A single applicant, or a person mandated to sign, is able to issue the withdrawal instruction using the email address he/she gave in the original application form or in which correspondence is received from us. In this case, the email address acts as the client’s signature. If the email isn’t operational, a client will need to issue a signed instruction in which case the client’s signature will be used to verify the instruction. In the case of joint applicants (where both have to sign) or a corporate, all relevant signatories are required to sign the withdrawal instruction as per the signing mandate.

It takes less than three working days from the date of request.

Yes, you can top up your account as many times as you wish.

Currently, the minimum investment amount is Ugx 100,000/-.

The minimum top up amount is Ugx 50,000/-.

Requirements to invest include:

• A duly filled application form
• Copy of national ID/passport of investor and beneficiary
• Tax Identification Number (TIN)
• Copy of tax exemption certificate (where applicable)
• Passport size photo of investor and beneficiary (applies to single and joint applicants only)
• Completed Risk Assessment form (part of the application form)
• Copy of bank statement or original cancelled cheque, or certified letter confirming bank account details or copy of ATM card (proof of bank details)
• Copy of utility bill or a residential address form
• Copy of cheque, bank transfer confirmation, direct deposit slip or any other applicable proof of payment

You will have to pay withholding taxes on the interest you earn on your income and dividends. However, if you are exempt from taxation you will not pay this tax.

There are no hidden charges.

This can be done by completing, in full, the client investment transfer form.

No, you will be notified through email every time there is a transaction in your unit investment account. All money withdrawn is always sent to the bank account of the owner of the unit investment account. This is a safety measure to ensure the security of your funds.

If you are a single applicant, you are able to issue the instruction from the email address given in the original application form and in the correspondence received from us. In this case the email address acts as your signature. You should attach proof of the change of bank details (certified copy of original statement or certified copy of ATM card). If the email is not operational, you’ll need to issue a signed instruction in which case your signature will be used to verify the instruction. In the case of joint applicants or corporates, all signatories are required to sign the instruction to change the bank details.

NOTE: Your unit trust account number must be quoted in ALL communication to us. Instructions can be faxed, emailed or delivered to our customerservice@sanlameastafrica.com staff in Uganda. (A certified copy of original statement or certified copy of ATM card must be provided as proof of change of details.)

If you are a single applicant, you are able to issue the instruction from the email address given in the original application form and in the correspondence received from us. In this case the email acts as your signature. If the email is not operational, you will need to issue a signed instruction in which case your signature will be used to verify the instruction. In the case of joint applicants (where both must sign) or a corporate, ALL signatories are required to sign the instruction to change an email address. NOTE: Your unit trust account number must be quoted in ALL communication to us. Instructions can be faxed, emailed or delivered to our customerservice@sanlameastafrica.com staff in Uganda.

A client will need to issue a signed instruction in which case the client’s signature will be used to verify the instruction. In the case of joint applicants or a corporate, all relevant signatories are required to sign the instruction to add a new signatory. Additional requirements will be a signature specimen for the new signatory(s) and a copy of your ID card. A signed mandate must also be provided by the signatories to the account. A board resolution appointing the new signatory must also be provided. NOTE: Your unit trust account number must be quoted in ALL communication to us. Instructions can be faxed, emailed or delivered to our customerservice@sanlameastafrica.com staff in Uganda.

If switching from a dividend fund and balanced fund to a money market fund, no charges are levied, as money market funds have no initial fees. If switching from a money market fund to a dividend fund and balanced fund, the initial fee applicable in the these funds will be charged on the whole amount. If switching from a balanced fund and dividend fund to a money market fund and then back to balanced fund, the charge will only be on the interest earned while the money was in the money market fund, as the client was already charged while in the fund. Therefore, the charge is ONLY levied on what the client gained while in the money market fund.

If you are a single applicant, you are able to issue the instruction from the email address given in the original application form and in the correspondence received from us. In this case the email acts as your signature. If the email is not operational, you will need to issue a signed instruction in which case your signature will be used to verify the instruction. In the case of joint applicants or a corporate, ALL signatories are required to sign the instruction. NOTE: Your unit trust account number must be quoted in ALL communication to us. Instructions can be faxed, emailed or delivered to our customerservice@sanlameastafrica.com staff in Uganda.

Sanlam in Uganda sends regular communication to clients via email or post. Sometimes clients won’t receive mail if their system sends the mail to junk; if they’ve changed their email addresses/postal addresses and this hasn’t been relayed to Sanlam in Uganda or; if your information (email or post) hasn’t been captured correctly by the Sanlam in Uganda team or; your details have not been linked properly on the system.

There are no lock-in periods. Unit trusts are open-ended investment vehicles.