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Life Insurance Customer Service

At Sanlam Life Insurance we have a strong customer service culture.

Our philosophy is to offer our clients a service that will always exceed their expectations. Our customers can be served at our Customer Service department at Sanlam Life Insurance Head Office.

What We Do For You

The Customer Service department plays a vital role in ensuring that:

  • Customer benefits are paid as and when they fall due
  • Customer queries are responded to within set standards
  • Customers are advised of the status of their policies and loan balances

Contact us at or +255 22 2127151/2/3 and ask to be directed to the Customer Service unit.



Forms all the personal life and institutional product forms you may need on our website or by contacting our Sanlam Tanzania customer service department.Find all the personal life and institutional product forms here.
How to Claim to ClaimFor death, disability or critical illness claims at Sanlam Tanzania, contact our client service department at or 022 2127151/2/3.In the unfortunate event of death, disability or critical illness, our Customer Service department will assist you with your claims.
Online Feedback FeedbackIf you have feedback for our team at Sanlam Tanzania, we’d be delighted to hear from you. Please complete our online feedback form and we’ll get back to you.To provide us with your feedback, please complete our online feedback form.
Policy Conditions ConditionsLearn more about Sanlam Tanzania’s policy conditions that apply when taking out or changing a policy or its benefits. Contact us if you’d like to discuss.Certain conditions and exlusions apply when taking out or changing your policy or policy benefits.

Sanlam Life Insurance is a licensed financial service provider.
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