Skip Ribbon Commands
Skip to main content

Skip Navigation Linksgeneral-insurance General Insurance

Skip Navigation LinksCustomer Service

General Insurance Customer Service

Sanlam General Insurance has dedicated teams with combined experience and technical expertise to meet each of our customers’ unique needs.

We are committed to offering an outstanding service through understanding the needs of the customers. We will provide you with the most appropriate and value-for-money insurance products to protect your commercial and private assets.

Our service promise to you

Customer service is at the core of everything we do.

We strive towards providing consistent, high-quality service to all our customers and other stakeholders by:

  • Always being available and accessible
  • Bringing insurance services closer to the insuring public through a wide network of brokers and agents
  • Maintaining reasonable premium rates that are reviewed to take into account the frequency and severity of claims
  • Providing loss-prevention advice
  • Providing prompt and fair claims assessments to ensure efficient and effective service to deserving claimants
  • Offering innovative products and services
  • Providing accurate and clear information
  • Responding to matters promptly within the stipulated guideline limits
  • Always keeping information private and confidential
  • Complying with the legal and regulatory framework, corporate governance and ethical business practices
  • Working together with our clients to resolve matters amicably in the unlikely event of a complaint or dispute

Major clients

Sanlam General Insurance provides cover to major clients that are geographically spread across Tanzania and domiciled both locally and internationally. These clients are from key industries in Tanzania, which include the following:

  • Agriculture
  • Construction
  • Energy
  • Financial
  • Health
  • Manufacturing
  • Mining
  • Information and Communication Technology (ICT)
  • Transport
  • Tourism and Entertainment
Sanlam Life Insurance is a licensed financial service provider.
Copyright © Sanlam