Our Latest Claims Statistics | Sanlam
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Choose a lifetime financial partner who sees you

At Sanlam, we know that behind every claim, is a name. And behind every figure, a family, a foundation and a future. That’s why, in 2022, Sanlam Risk and Savings paid R6.38bn in claims. As we move forward, we’ll continue to honour the promise we make to help you live a life of confidence, knowing you have a trusted financial partner that puts you first. And should the unthinkable happen, we’ll be there for you and your loved ones.

In 2022 we paid claims to the value of

A promise kept

Behind every payout, is a financial way out.

Severe Illness claims that were cancer-related for clients under the age of 55

58%

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Disability income claims paid to clients younger than 45

59%

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Disability claims due to cardiovascular disease

23%

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Covid-19 claims under the Sickness and Temporary Disability benefits paid to clients in the medical field

74%

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An unexpected trend

Petrie Marx – Product Actuary at Sanlam Risk and Savings

Take care of your health

Dr Marion Morkel – Sanlam Chief Medical Officer

Get virtual support
from CANSA

WhatsApp the CANSA careline on 071 867 3530 for access to cancer education, queries and support in isiXhosa, isiZulu, Sesotho and siSwati.

Mental health support shouldn’t be a nice-to-have for you, your loved ones, or family members.

Visit the SA Depression and Anxiety Group to ease the load and access info and other useful resources.

Learn more

In 2022, Mental Health accounted for 11% of disability claims. To ease the load and access info and helpful resources, visit the SA Depression and Anxiety Group.

Testimonials

As a beauty therapist, the financial support I received through Sanlam’s temporary disability benefit was an absolute lifeline during my long recovery from a serious elbow injury.

— Melissa Ebrahim

Being diagnosed with advanced skin cancer was a life-altering experience. I will forever be grateful for Sanlam’s support during my darkest times. Their commitment to paying 100% of my cover amount was a testament to their dedication and helped alleviate the financial burden.

— Louise van der Merwe

When my father was diagnosed with early onset dementia, Sanlam didn’t hesitate to pay out his claim which helped my family to cope tremendously.

— Pamela Thomas

I can now support my family, even though I'm not capable of working after my accident. It's an incredible relief.

— Joe van Deventer

I was blessed to be assisted in such a respectable and swift manner, after COVID-19 really took it out of me in 2021.

— Siphiwe Mantashe

After I lost the ability to run my business and struggled with day-to-day activities, Sanlam paid out my claim in full. Now I can live a life without a financial handicap.

— Jacqui Krause

I would like to commend the excellent service provided by the dread disease department – indeed an example of Sanlam’s integrity.

— Jane Pieterse

Thank you so much to Sanlam and everyone who delivered excellent service. It is actions like these that make it worthwhile to be an adviser. It is our duty to ensure that clients are treated fairly, and Sanlam makes it very easy.

— Ben Chapman

I can’t explain how this will change the surviving spouse and children’s lives from a financial perspective. This has certainly endorsed Sanlam’s brand and culture within my business and the entire community in which the family farms.

— Christopher Pan

I just want to thank you for everything you did with regards to my policy, I truly appreciate it. You really care for people and I will recommend you to anyone. Once again, thanks so much, the money has been paid in today and a weight has been lifted from my shoulders, you really are people of your word.

— Dean Smith

I’m impressed with Sanlam. I thought I would have to jump through many hoops, but I didn’t. I know someone who went through the same process with another company and they had to jump through a lot more hoops than I did to get there. It was all done within a calendar month. Within that same month, things were processed. I never waited, I was never without income.

— Azille Vos

Hello there, thank you so much for paying out my Dread Disease benefit. I am very thankful for the payment given the circumstances.

— Anne Farah

The best thing about Sanlam was not having any dispute, or anything like that – after everything was done, and complete, they did the payout.

— Lungelo Ntema

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