If you'd like to learn more about how this website works, browse through our question-and-answer section below.
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I'm looking for a page from the old website. Where can I find it?
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Unfortunately, pages from our old website are no longer available. What we have done however, is to take the 500 most used pages on the old website and, where possible, we've redirected them to the equivalent page on the new website. So, if you've bookmarked a page from the old website, it should automatically redirect you to the new website.
To find what you're looking for, you can use our new and improved search facility, available at the top right of the page.
If you still cannot find the "new" page, you can contact the call centre and they'll gladly assist you.
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How do I use the search function?
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The Search box is available at the top right of the page. Enter a term you'd like to search, and click "GO!".
For additional search tips on how to get the best results, click here to go to the Search Tips page.
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How do I subscribe to / unsubscribe from a newsletter?
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The Newsletter section can be accessed from the icon at the top right of the page, or click here.
To subscribe to a newsletter:
- Select the checkbox next to each newsletter that you would like to subscribe to
- Enter your first name in the field provided (this is optional)
- Enter your email address in the field provided (this is required)
- Agree to our terms and conditions
- And then, click SAVE!
- You will automatically be subscribed to the selected newsletters.
To unsubscribe to a newsletter:
- Deselect the checkbox next to each newsletter that you would like to unsubscribe from
- Enter your first name in the field provided (this is optional)
- Enter your email address in the field provided (this is required)
- Agree to our terms and conditions
- And then, click SAVE!
- You will automatically be unsubscribed from the newsletters you have deselected.
You can also unsubscribe after receiving a newsletter, by clicking on the "unsubscribe" link at the end of the email. You need to be online to do this.
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What do the little icons mean?
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Different file types are available for download / use throughout the website.
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Most of our documents available for download are saved in PDF format. You'll need to have a PDF Reader installed in order to view the files associated with this icon. This is available for free from the Adobe website.  |
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Some of our tools and documents are spreadsheets and open in Microsoft® Excel. |
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These documents are Microsoft® Office Word files. If you don't have Microsoft® Office Word installed on your PC, you should be able to import the file into your word-processing software. |
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These documents are presentations and open in Microsoft® Office PowerPoint®. |
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Some of our tools, such as the Individuals Profiler has been developed in Adobe Flash, and require the latest Adobe Flash plug-in to be installed. This is available for free from the Adobe website.
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Adobe, Acrobat and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
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I'm trying to open a PDF document, but it won't open. What do I do?
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Opening a PDF document requires Adobe PDF Reader to be installed. This is available for free from the Adobe website.
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How can I read the website in Afrikaans?
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The current version of the Sanlam website is unavailable in Afrikaans.
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My browser tells me I need JavaScript enabled. What does this mean?
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The Sanlam website uses the latest available technology, which requires you to have your browser JavaScript enabled in order to get the full experience. Website browsers are JavaScript-enabled by default, but if you've edited your security settings or specifically de-activated JavaScript, you'll be getting the message that you need JavaScript enabled.
It would be best to enable JavaScript as very few websites can interact with a user without it.
If you're still experiencing problems after ensuring that JavaScript is enabled in your browser, please check if you have any personal firewall or security software installed.
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Is it safe to allow pop-ups?
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Pop-ups have developed a bad reputation over the years, not least because they tend to be overused on some websites and become rather annoying.
Pop-ups have been implemented selectively on the Sanlam website, so it would be best to allow pop-ups while visiting us, in order to experience all of the features our website has to offer.
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What should my browser and monitor settings be?
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This website is optimised for Internet Explorer 8 / Firefox 5 or higher:
The monitor settings can have a screen resolution from 800 pixels wide. This website has been designed for a screen resolution of 1024 x 768 pixels.
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What is a cookie, and is it safe?
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A cookie is a small text file saved to a user's computer by the website that they are visiting. When the user returns to the website, the cookie can be used to identify the user and display settings, preferences, etc that are relevant to that user.
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