Whether you’re an existing or a new client, if you have a question regarding our business, our website and our products – we’ve got answers for you in our Frequently Asked Questions section below. Click on the relevant question for an answer.

Product information

• I’m interested in products for myself … where do I find them?

• I’m interested in products for my small business … where do I find them?

• How do I contact a financial adviser?

• How do I purchase a product?

• I want to purchase a product but I don’t want to use an adviser?

• I’m not sure what I need … can you help?

Existing clients

• How do I access Secure Services?

• How do I subscribe to / unsubscribe from a newsletter?

• How do I change my personal details?

• How do I check if I’m still a Sanlam client?

• I can’t find a product I bought years ago, on your website. What does that mean?

• I have a query about an existing policy?

• I have a claim. What do I do?

Using this website

• I'm looking for a page from the old website. Where can I find it?

• How does “My Folder” work?

• How do I turn the Active Site Glossary off (or on)?

• How do I use the search?

• How do I subscribe to / unsubscribe from a newsletter?

• What do the little icons mean?

• I’m trying to open a PDF document, but it won’t open.  What do I do?

• I’d prefer the font a little larger.  How do I change this?

• How can I read the website in Afrikaans?

• My browser tells me I need JavaScript enabled. What does this mean?

• Is it safe to allow pop-ups?

• What should my browser and monitor settings be?

• What is a cookie, and is it safe?

Other

• Does Sanlam offer bursaries?

• Where do I find more information about Sanlam’s BEE policy?

• I’m looking for a job … where do I go for more information?

• I want to contact Sanlam.

• Is it possible to still claim unclaimed shares from your demutualisation trust?