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Client Service Centres and Call Centre

Handles all plan services-related enquiries such as values, renewals and cessions after the plan has been issued. For a list of all the Client Service Centres as well as directions to them, please click on the link below.

 

• List of Client Service Centres

 

Client Help Offices

These offices attend to basic requests from clients. A courtesy phone to contact the Call Centre is also provided. For a list of all the Client Help Offices as well as directions to them, please click on the link below.

 

• List of Client Help Offices

 

Telephone	SA: 0860SANLAM / 0860 726 526 International: +27 21 916-5000 Monday - Friday: 09:00 - 15:00 Saturdays, Sundays, public holidays: closed
Voicemail facility	Monday - Saturday: 17:00 - 08:00 Saturday - Monday: 13:00 - 08:00 Public holidays: not available
Fax	Fax: International; +27 21 947-9440 SA: (021) 947-9440
Email	life@sanlam.co.za or stratus@sanlam.co.za (for policies starting with 04)
Self help facility via telephone	Monday - Friday: 06:00 - 24:00 Saturday: 08:00 - 13:00 Public holidays: not available
Self help facility via internet	https://secureservices.sanlam.co.za