Funeral Claims

This is a hard time for all those close to the person who died. To make sure that you have all the help you need, we have set out the steps to submitting a claim for you. Click here for the Funeral Claim Form (ENG / AFR) for more detailed information.

What happens when you claim?

For us to consider your claim you must

  • Read page 1 and then complete the claim form part on page 2.
  • Send page 2 of this claim form and the other documents we need back to us.

What we will do within 48 hours after receiving the claim?

  • Inform the person claiming if we need any other information.
  • Inform the person claiming about our decision to either approve or decline the claim.

Who can claim?

All benefits are payable to the policy owner:

  • If the policyholder is the deceased then the benefit is payable to the beneficiary of the death benefit.
  • If there is no beneficiary appointed then the benefit is payable to the nominee for ownership.
  • If there is no beneficiary or nominee then the benefit is payable to the next insured as indicated in the policy contract.
  • If there are no further lives insured on the policy then the benefit is payable to the person appointed by the family. If the person receiving the money is a minor then the legal guardian must claim.

If you are not sure who must claim please contact us at the numbers below.

What to send us

Cause of death: Natural
(for example illness)

  • The completed funeral claim form.
  • A certified copy of the official death certificate issued by the Department of Home Affairs.
  • A certified copy of the deceased's identity document.
  • A certified copy of the claimant's identity document.
  • A letter from the funeral parlour, on a formal letter head, confirming that the body is in their care.
  • BI 1663 completed by the  doctor who certified the death.

Cause of death: Unnatural
(for example accident / murder)

  • The completed funeral claim form.
  • A certified copy of the official death certificate issued by the Department of Home Affairs.
  • A certified copy of the deceased's identity document.
  • A certified copy of the claimant's identity document.
  • Fully completed SAPS statement (Sanlam form AE2113/3e).
  • A letter from the funeral parlour, on a formal letter head, confirming that the body is in their care.
  • BI 1663 completed by the doctor who certified the death.

Still-born child

  • The completed funeral claim form.
  • A certified copy of the deceased's identity document.
  • A certified copy of the identity document of the still-born child's mother.
  • Notice of stillbirth.
  • A letter from the doctor who was present at the baby's birth, confirming the mother of the child and at how many weeks the child was born.
  • A letter from the funeral parlour, on a formal letterhead, confirming that the body is in their care.

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