Death Claims

This is a hard time for all those close to the person who died. To make sure that you have all the help you need, we have set out the steps to submitting a claim for you. Click here for the Death Claims Guide (ENG / AFR) for more detailed information.

 Step 1: Gather all documents

• Certified copy of the official death certificate.

• Depending on the product, additional forms may be required. Call us if you’re unsure what products or benefits the client had.

• For clients who had retirement provision with death benefits.

• Last will and testament of the client, if there is no will we require an affidavit stating this

• Marriage Certificate (civil and customary marriages).
• If there were previous marriages, we require the divorce order(s) with settlement agreement(s).

Step 2: Fill in one of the claims forms below

• Online form to submit a claim electronically here 
• Death Claim form (ENG / AFR)

• Form of dependants (ENG / AFR)

• SAPS statement (only in the case of ‘Unnatural’ cause of death)

Step 3: Send completed documents to Sanlam

• Send the documents to Sanlam using any of the contact details below.

What happens next?

• Sanlam will review the documents
• We will request any additional information that we need from you
• Assess the claim
• Inform you of the outcome

Where can I get help?