Compliments and Complaints
Have your say - your views are important to us
We’ve made it easy for you to compliment us or to complain online, using our compliment or complaint form.
What you'll need to tell us
What we'll do with your compliment…We’ll will make sure the manager of the person that delighted you gets this feedback in order to reward the person. We will also communicate this on our intranet to inspire our colleagues who work with clients.
What we'll do with your complaint
What to do if you are dissatisfied with the outcome
If the complaint has not been resolved to your satisfaction, you may refer it to the Sanlam Arbitrator.
The Sanlam Arbitrator is an impartial person that settles disputes between dissatisfied clients and Sanlam.
Contact details of the Sanlam ArbitratorFax: +27 21 957-1786
e-mail address: firstname.lastname@example.org
If you are still dissatisfiedIf the Sanlam Arbitrator’s answer also does not satisfy you, you may send your complaint to the office of the Ombudsman for Long-term Insurance.
Contact details of the Ombudsman for Long-term Insurance
Ombudsman for Long-term Insurance
Private Bag X45,
Telephone: 0860 103 236 or (021) 657-5000
Fax: (021) 674-0951
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